tays365 Frequently Asked Questions

tays365 requires a valid government-issued ID for Know Your Customer (KYC) verification. Accepted documents include a Philippine passport, SSS ID, UMID, driver's license, PhilSys National ID, or PRC ID. You will also need to submit a selfie holding your ID. KYC is mandatory before processing your first withdrawal and is typically reviewed within 24 hours.

The minimum age to register and play on tays365 is 21 years old. This is a firm requirement aligned with Philippine gambling regulations under PAGCOR. Age verification is conducted during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and any funds returned.

On the tays365 login page, click "Forgot Password" and enter your registered email address or mobile number. A reset link or OTP will be sent within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered email or number, contact [email protected] with your account details for manual verification.

No. tays365 strictly allows only one account per person. Creating duplicate accounts violates our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact [email protected] immediately to resolve the issue.

To permanently close your tays365 account, email [email protected] from your registered email address with the subject line "Account Closure Request". Please include your account username and the reason for closure. Before closing, ensure all pending withdrawals are processed. Once closed, the account cannot be reopened, though you may register a new account after a 30-day cooling period.

The minimum deposit on tays365 is ₱100 for most payment methods including GCash and Maya. For bank transfers via BPI, BDO, or UnionBank, the minimum is ₱500. Cryptocurrency deposits via USDT TRC20 have a minimum equivalent to approximately ₱500. There is no maximum deposit limit set by tays365, though your chosen payment provider may have its own caps.

tays365 processes withdrawal requests within 1 to 24 hours after submission, depending on the method chosen. GCash and Maya withdrawals are usually the fastest, often completing within 1 to 3 hours. Bank transfers to BPI, BDO, Metrobank, or UnionBank typically take 1 to 3 business days. USDT TRC20 crypto withdrawals are processed within a few hours after confirmation.

tays365 does not charge transaction fees on deposits or withdrawals. However, your bank or e-wallet provider (GCash, Maya, BPI, BDO, etc.) may apply their own service charges or transfer fees on their end. We recommend checking your provider's fee schedule before initiating a large transaction. Cryptocurrency transfers may also incur network gas fees applied by the blockchain.

The minimum withdrawal amount on tays365 is ₱200 for GCash and Maya. For bank transfers (BPI, BDO, UnionBank, Metrobank), the minimum is ₱500. USDT TRC20 withdrawals have a minimum equivalent of approximately ₱1,000 to cover network fees. Withdrawals below these thresholds cannot be processed, so we recommend accumulating your balance before requesting a cashout.

Withdrawal delays can happen for several reasons: pending KYC verification, a bonus wagering requirement that has not been fully met, a high volume of requests during peak periods, or a bank processing holiday. If your withdrawal has been pending for more than 24 hours, please contact [email protected] with your transaction reference number and our team will investigate right away.

Yes — tays365 is fully optimized for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser, so there is no need to download a separate app. The interface is designed specifically for touchscreen use, with large buttons and fast load times even on 4G LTE connections commonly used across Metro Manila, Cebu, and Davao.

Yes. All games on tays365 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. The game providers — including JILI, PG Soft, and Pragmatic Play — are independently audited by recognized testing laboratories. tays365 does not alter game outcomes in any way. You can view the RTP (Return to Player) percentage of each slot game in its information panel.

Yes. tays365 features a full live casino lobby with real dealers streamed in HD. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Sic Bo, and live game show titles. The live casino is available 24/7 and supports Philippine Peso (PHP) bets, so there is no currency conversion needed for Filipino players.

Beyond slots and live casino, tays365 offers a growing variety of game categories. These include online bingo, fishing games (including Bombing Fishing), sports betting on local favorites like PBA basketball and UFC, and the Money Wheel. The platform is regularly updated with new content to keep Filipino players entertained across different game styles and preferences.

A wagering requirement (also called a rollover or playthrough) means you need to bet a certain multiple of your bonus amount before it can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before withdrawing. tays365 clearly states the wagering multiplier in every bonus offer's terms section.

Yes. All tays365 bonuses have an expiry period, which is stated in the specific bonus terms at the time of claiming. Most standard bonuses expire within 7 to 30 days of being credited. If the wagering requirement is not completed within the bonus validity period, the bonus and any winnings derived from it will be forfeited. Always review the expiry date before claiming a bonus.

Yes. tays365 has a loyalty program that rewards regular players with points for every real-money wager placed. Accumulated points can be exchanged for bonus credits or used to unlock higher loyalty tiers. Higher tiers come with benefits such as faster withdrawals, dedicated account managers, higher bonus limits, and exclusive promotions. Details about the current loyalty structure are available in the Promotions section after logging in.

tays365 provides responsible gaming tools directly within your account settings. You can set daily, weekly, or monthly deposit limits, configure session time reminders, or activate a cool-off period. For self-exclusion — a longer-term account suspension of 1 week to 5 years — email [email protected] with the subject "Self-Exclusion Request" from your registered email address. Self-exclusion takes effect within 24 hours of your request being processed.

If you feel your gambling is becoming difficult to control, the most important step is to reach out. Contact tays365 support at [email protected] to activate self-exclusion or set strict deposit limits immediately. You can also consult PAGCOR's responsible gaming resources at pagcor.ph, or speak with a licensed counselor through the National Center for Mental Health (NCMH) in the Philippines. tays365 takes problem gambling very seriously and our team responds without judgment.

You can reach tays365 customer support by emailing [email protected]. Our support team is available 24 hours a day, 7 days a week, including Philippine holidays. For responsible gaming concerns, account issues, payment inquiries, or general questions, email is the fastest way to get a response. Please include your registered username or account email in your message so we can assist you more quickly.